a group of people give thumbs up to the camera after a first aid course

Website Policies

Returns and Exchange – First aid Kits and Supplies

This policy outlines our processes for return or exchanging products for any reason. It is in addition to your right under Australian Consumer Law. Please read this policy before making any purchases. If you need to get a refund or exchange an item, please call or email us prior to returning the product. IMPORTANT – Please note Accidental Health and Safety takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

If you change your mind about your purchase, First Aid Kits & Supplies is happy to exchange the item if it is in new condition, unused, unopened, unworn and returned within 30 days of original dispatch date. Unless the product is faulty, all additional postage costs for returning items will be at your expense.

How to Return Items

  1. Contact us prior to returning any items. You can do this by phoning or emailing

1300 115 193
[email protected]

  1. When returning items, wrap the package securely and enclose your receipt and the reason for returning the item/s. Send to your local Accidental Health and Safety office, using the address provided on the contact us page of this website.
  2. Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days.
  3. Refunds will be credited to the original account of payment.

Course Booking Terms and Conditions

Student and Course Information

Our website has a comprehensive range of information that will help you make an informed decision concerning the training we provide.

This student agreement contains general information regarding the services we provide. Course specific information is located on our website for each specific course. The course specific information will provide you an indication of what is in the course and the assessments required, as well as vocational outcomes.

Unique Student Identifier (USI)

The Unique Student Identifier is a National Government initiative for all students from 1st January 2015.

Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training organisation.

Every student from January 1 2015 is required to provide Accidental Health & Safety with a verified USI before we can issue any certification. For further information on what a USI is and how this number will affect you please refer to the Accidental Health & Safety website, or to the USI website: https://www.usi.gov.au/


Enrolment and admission into some of Accidental Health and Safety Courses courses are subject to meeting certain prerequisite conditions. Specific details of the prerequisites pertaining to these training courses are contained in individual course documentation and are made available prior to enrolment. All course information is located on our website.

In the case that a potential student does not meet the prerequisite conditions, we will endeavour to assist you in understanding your options regarding meeting the

standards. Any questions regarding prerequisites can be addressed by telephoning our Contact Centre team on 1300 559 064.

Upon successful enrolment, students will be provided with login details to access their individual Training Desk Portal. Training Desk will provide the student with access to their training records (previous courses completed, Statement of Attainment) which can be downloaded at any time.

Course Delivery

All first aid courses are delivered by way of a third party arrangement with Allens Training Pty Ltd. As the Third-Party organisation, Accidental Health and Safety has an agreement in place which is registered with ASQA and is authorised to deliver training on behalf of Allens Training Pty Ltd.

The course fee may be paid direct to the trainer, with no further enrolment fees required to be paid to Allens Training Pty Ltd in this case.

Course Fees

Each qualification, unit of competency or course offered by Accidental Health and Safety has a specific course fee. The course fee is the maximum fee that may be charged to the student for their selected course.

Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees may vary from course to course. Fees and charges are available  on request by telephoning Accidental Health and Safety on 1300 115 193 or by viewing specific courses on out website, accidentalddi.com.au

All fees will be paid according to the fee structure provided prior to enrolment.

It is our policy that the course fee will be all-inclusive. Students will not be ‘surprised’ by unexpected requirements, fees or expenses.

Course fee inclusions:

  • All tuition;
  • Support and coaching;
  • Any associated student workbooks, handouts or manuals;
  • Classrooms and facilities;
  • Access to any specialised equipment necessary in the training.

Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the student will be clearly advised of exactly what is required in the pre-course materials or enrolment confirmation for the program.

There are no additional fees associated with your training, except for cancellation fees or replacement of resources.

Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost of replacement.


Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment or Qualification will be issued until full and final payment has been received.

Refund Policy and Cancellation

When an applicant accepts a place offered by Accidental Health and Safety and pays the fees, it means a binding contract is created between the student and Health and Safety Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Health and Safety

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment fees less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Accidental Health and Safety is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
  • Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.

There is no charge for a student to transfer to another course with Accidental Health and Safety. If Accidental Health and Safety cancels a course, then a full refund will be made available to whoever paid that course fee.

Please note that administration fees may still apply for the processing of refunds.

Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which can be downloaded from our website under the student section.

Note: If for any reason Allen’s Training is unable to fulfil its service agreement with a student, Allen’s Training must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.

Guarantee of Training

Accidental Health and Safety reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.

Accidental Health and Safetyreserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.

Accidental Health and Safety undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.

Full Details of the Students Rights and Responsibilities can be found at the website below: